Return & Refund Policy

We want you to feel confident shopping with Sewnara. If something isn't quite right, we're here to help.

30-Day Returns

We accept eligible returns within 30 days of delivery.

To be eligible for a return, your item must be:

• Unworn, unused, and unwashed

• In the same condition as received

• With original tags attached

• In its original packaging, when applicable

• Accompanied by a receipt or proof of purchase

To request a return, please contact our customer service team before sending your item back.

Please do not send your return to the address shown on the original package or directly to the manufacturer. Our customer service team will provide the correct return instructions and return address after your request is approved.

Returns sent without prior authorization may not be accepted.

Return Shipping

For standard returns, including returns due to size, fit, color preference, or change of mind, customers are responsible for return shipping costs.

Original shipping charges, if any, are non-refundable.

If you received an incorrect, damaged, or defective item, please contact us with your order number and clear photos of the issue. If the issue is confirmed to be our responsibility, Sewnara will provide an appropriate solution and cover the applicable return shipping cost.

Exchanges

If you need a different size or color, please contact our customer service team.

Depending on product availability, we may help arrange an exchange or recommend returning the original item and placing a new order.

Non-Returnable Items

For hygiene, customization, or final-sale reasons, the following items are not eligible for return:

• Items clearly marked Final Sale

• Underwear and other hygiene-sensitive intimate items

• Personalized or custom-made products

• Gift cards

Items purchased during a promotion or at a discounted price are still eligible for return unless they are specifically marked Final Sale.

Please contact us before purchasing if you are unsure whether a particular item is returnable.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible with:

• Your order number

• A description of the issue

• Clear photos showing the problem

After reviewing the information, we will work with you to provide an appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you by email whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow several business days for the refund to be processed. Your bank or credit card provider may require additional time before the refund appears on your account.

We cannot control processing times imposed by banks, credit card companies, or other payment providers.

Late or Missing Refunds

If you have not received an expected refund, please first check your bank or credit card account.

If the refund still does not appear, contact your bank or card issuer, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact our customer service team at info@brand-serve.com.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible after placing the order.

Orders may be canceled before they have been processed for shipment.

Once an order has been shipped, it can no longer be canceled. After receiving the order, you may request a return in accordance with our 30-Day Return Policy.

We cannot guarantee that a cancellation or modification request can be completed once order processing has begun.

Delivery Delays

Estimated delivery dates are provided for reference and may occasionally be affected by circumstances outside our reasonable control, including carrier delays, severe weather, holidays, customs processing, or incorrect delivery information.

If your order is significantly delayed or you believe your package may be lost, please contact our customer service team so we can assist you.

Contact Us

If you have any questions about returns, refunds, exchanges, cancellations, or your order, please contact us at:

Email: info@brand-serve.com

Please include your order number whenever possible so we can assist you more efficiently.